Last Updated: [19/7/26]
At UNIQVA, we are committed to providing high-quality digital products and a smooth shopping experience. Since all of our products are delivered digitally and become accessible immediately after purchase, please read our refund policy carefully before placing an order.
Digital Product Nature
All products sold on UNIQVA are digital products, including but not limited to:
- Software
- Video Bundles
- Templates
- AI Resources
- eBooks
- Digital Guides
- Educational Materials
- Other Downloadable Digital Files
No physical items are shipped.
Refund Eligibility
Due to the instant delivery and downloadable nature of digital products, all sales are generally considered final.
Once a product has been successfully delivered or download access has been provided, we are typically unable to issue refunds because digital products cannot be returned.
Refunds May Be Considered If
We may review refund requests in limited situations, including:
- You were charged more than once for the same order.
- You purchased the same product multiple times by mistake.
- The product was not delivered due to a verified technical issue that we are unable to resolve.
- The download link remains inaccessible after our support team has attempted to resolve the issue.
- You received a product that is materially different from its description.
Each request is reviewed individually.
Refunds Will Generally Not Be Provided For
Refund requests based on the following reasons are generally not eligible:
- You changed your mind after purchase.
- You no longer need the product.
- You purchased the wrong product.
- You expected features that were not described on the product page.
- You did not read the product description before purchasing.
- You are unable to use the product due to a lack of required software, hardware, or technical knowledge.
- You found a similar product elsewhere.
- You no longer wish to use the product after downloading it.
- Personal preference or dissatisfaction when the product matches its description.
Technical Assistance
If you experience any issues accessing or downloading your purchase, please contact our support team before requesting a refund.
We will make reasonable efforts to:
- Verify your purchase
- Resolve download issues
- Provide updated download links if required
- Help with product access
- Answer product-related questions
Duplicate Orders
If you accidentally purchase the same product more than once, please contact us with your order details.
After verification, we may issue a refund for the duplicate transaction or provide an alternative resolution.
Unauthorized Transactions
If you believe your payment was made without your authorization, please contact us immediately.
We may request additional information to verify the claim before taking appropriate action.
Chargebacks
If you have any concerns regarding your purchase, we encourage you to contact us before initiating a chargeback with your payment provider.
Most issues can be resolved quickly through our customer support.
Fraudulent or abusive chargebacks may result in suspension of access to purchased products.
Processing Time
If a refund request is approved, the refund will generally be processed within 5–10 business days.
The time required for the funds to appear in your account depends on your payment provider or bank.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with your purchase, please contact us through our official support channel.
We aim to respond to all support requests as quickly as possible.
